Added
Improved PayID payment instructions - Pay by Bank
March 13th, 2026
We’ve updated the Pay by Bank help content and onscreen guidance to make it clearer for customers how to pay to a PayID when completing their payment in their banking app or online banking. The guidance now more explicitly explains that customers need to choose PayID type - email address when making the payment, rather than selecting other available PayID options such as Org ID or ABN. This change benefits payers by giving them clearer, more practical instructions at the point of payment, helping them choose the correct PayID type and avoid confusion in their banking app.
