Refunds error when merchant has insufficient float balance

Previously, when we tried to do refunds for merchant or partner accounts that had insufficient balance, our system retried multiple times to check if sufficient balance was available for the operation and continued to retry till the account had sufficient balance.

But now, we have updated our core system to send an error when there is insufficient balance and will not retry the refund. Our clients will see the 400 status (Bad Request) with a failure code “ERR0.11 – Insufficient Balance”.