View payment initiation details from payment agreement history

To give you the full picture of each scheduled payment without losing your place, you can now open a linked payment initiation straight from a payment agreement’s payment history.

On the Payment Agreements page, expand an agreement and select any payment initiation ID in its payment history. The details open in a side panel, with the agreement still in view behind it. Close the panel and you’re right back where you started.

The panel shows the client payment ID, payment initiation ID, account or PayID, name, description, amount and status. If the payment is eligible for a refund, you’ll also see a Refund payment option. It uses the same confirmation step as refunds elsewhere in the Dashboard.

Simpler failure reasons

When a scheduled payment doesn’t go through, the panel tells you why in plain language. You’ll see one of four reasons: “Insufficient funds”, “Payment amount mismatch with agreement”, “Banking/network issue” or “Payment could not be completed”. That makes it quicker to decide whether to follow up with your payer or contact our support team.