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Integrating with Clover

This guide explains how to onboard your business to Azupay Pay by Bank using a Clover terminal. The onboarding process is completed directly on the terminal and allows Azupay to verify your business and settlement bank account so you can begin accepting Pay by Bank payments.

Before You Start

Before opening the Azupay app on your Clover terminal, ensure you have the following details ready:

  • Australian Business Number (ABN) — 11 digits

  • Settlement bank account details:

    • BSB — 6 digits
    • Account number — 4 to 9 digits
    • Account name — string, no more than 140 characters

Step 1: Launch the app and start onboarding

  1. Turn on your Clover terminal.
  2. Open the Azupay (Pay by Bank) app.

When the app launches, a loading screen will appear while Azupay checks your onboarding status.

If no merchant account exists, you will be shown a Welcome screen.

  • If your merchant name is available, it will be displayed.
  • If not, you can still continue with onboarding.

Select Begin verification to get started.


Step 2: Enter business and bank details

You will be taken to the Verification screen.

Enter the following information:

  • ABN (11 digits)
  • Account name (string, no more than 140 characters)
  • BSB (6 digits)
  • Account number (4–9 digits)

Before submission, the app validates all fields.

If any information is missing or incorrectly formatted:

  • The affected field will be highlighted
  • A clear error message will explain what needs to be corrected

Your details will not be submitted until all fields are valid.


Step 3: Submitting your details

Once all details are valid, click Submit for verification.

A loading message will appear while your details are securely submitted. This step may take up to 60 seconds.


Step 4: Business verification in progress

After successful submission, you will see the Your business is being verified screen.

This screen shows your onboarding progress:

  • Business details submission — complete
  • KYB verification — in progress

No further action is required while verification is in progress.


If Submission Fails

If submission fails due to a network issue or unexpected error, an error screen will be shown.

You will have the option to:

  • Try again
  • Close and return to the Welcome screen

Your details are not submitted unless the process completes successfully.

Returning to the App

The Azupay app remembers your onboarding status.

When reopening the app:

Verification in progress

You will return to the Your account is being verified screen.

Verification complete

You will see Your account has been verified with an option to restart the app.

After restarting, the app will open in its ready-to-use state.

📘

If you experience issues during onboarding or have questions about your verification status, please contact Azupay Support or your Azupay account representative.

Taking a PayID or PayTo payment via Clover terminal

Step 1: Start a new sale

From the Clover home screen, open Register.

Confirm you’re on the correct merchant/outlet (if your Clover setup supports multiple locations).

Step 2: Add the product or service

Choose one of the following:

Option A — Add an item from your catalog

  • Tap Items (or browse the item grid).
  • Select the product/service to add it to the sale.
  • Repeat for any additional items.

Option B — Enter a custom amount

  • Tap Open Item, Custom Amount, or Misc Item (label varies by setup).
  • Enter the amount to charge.
  • Add a description (optional)

Step 3: Adjust the sale (optional)

  • Update quantity if needed.
  • Add modifiers (e.g., size, add-ons) if your catalog uses them.
  • Apply any discounts or promotions (if enabled).
  • Confirm the subtotal / tax / total displayed is correct.

Step 4: Initiate payment

  • Tap Pay (or Charge) to begin the payment flow.
  • Choose the payment method: Pay by Bank

Step 5: Present to the customer (if prompted)

  • If Clover switches to customer-facing mode, hand the terminal to the customer or rotate it toward them.
  • Ask the customer to follow the on-screen prompts (tap/confirm/authorise as required).
  • The payment screen that will be presented to your customer is as below:

More details of Pay by Bank features and payment flow are described in this section of the Developer portal:

https://developer.azupay.com.au/docs/user-guide


Step 6: Confirm the result

  • Wait for the Clover confirmation screen (e.g., Approved / Payment successful).
  • Ensure the sale shows as completed in the Register screen (and/or in Transactions).

Step 7: Provide receipt (optional)

Choose a receipt option if prompted:

  • Print
  • Email
  • SMS
  • No receipt

Updated 14 days ago