Create payment request from dashboard

To create a Payment request from the dashboard, click on the '+ New Payment' button on the top RHS of the Azupay dashboard.

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To create payment requests from the Azupay client dashboard instead of calling the paymentRequest API you must request this feature to be turned on by raising a ticket with Azupay service desk

Fill out mandatory fields:

• PayID Domain
• PayID Prefix
• Description
• Amount

Then hit the 'Create' button to create the payment request (or 'Cancel' to close the modal window and return to previous screen.)

**Mandatory fields

• PayID Domain: a drop-down selection list so that you can select the suitable domain for which we should create a PayID with
• PayID Prefix:: prefix for the dynamically generated PayID (this could be something meaningful to your customer like initials, first name & last name or booking reference)
• Description: any text that you want to share with your customer that describes the payment purpose. Will appear on banking statements
• Amount: the amount you are requesting payment for

Notes: the background of the screen has been blacked out so that this method of creating a payment request can be used on a shop floor sales assisted setting and the customer cannot see anything in the background of the dashboard. Sales assistant can safely show the customer the screen so that a QR code can be scanned to transfer to mobile and PayID email address copied if required.

The customer required to make the payment should then:

• Make payment to the displayed PayID email address in their online banking or mobile app
• Confirm successful payment with merchant customer service representative or floor staff.

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The system will provide you a warning if there is an open payment request that exists for a PayID that you have previously generated for a customer and you try to create another payment request

If you attempt to create a payment request to PayID that was previously generated for a customer and the status of the payment request is 'WAITING', then the system will advise that the PayID is an existing one and any submission to create another payment request will overwrite the existing open payment request linked to that PayID

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If a customer informs you that they’ve made a payment, but the payment request still shows as 'WAITING' and hasn’t updated to 'SETTLED', we recommend allowing at least 72 hours to ensure the payment has been processed. Some banks may hold payments, particularly first-time payments to a new payee, for up to 72 hours.
Please avoid advising the customer to resend the payment to the same PayID, as this could lead to duplicate payments. Additionally, do not create a new payment request intending to override the original, as this too could result in duplicate payments once the initial payment is processed.